Address
29-5, 5th Floor, The Boulevard Offices Mid Valley City, Lingkaran Syed Putra, Mid Valley, 59200 Kuala Lumpur
Work Hours
Monday to Friday: 8.30AM - 7.00PM
Social Media & Live Chat
Good customer support is important for a business’ reputation and growth. It requires good communication, problem-solving, and empathy.
Social Media and Live Chat Services - Enhance Your Online Presence with Kexxel BPO
In today’s digital age, having a strong online presence is crucial for any business. That’s why Kexxel BPO offers Social Media and Live Chat services that can help you reach and engage with your target audience effectively. Our team of experts has years of experience in managing social media accounts and providing live chat support, ensuring that your business stays connected with your customers 24/7.
Increased Engagement
Improved Response Time
Data Analysis
Expanded Reach
Case Study 1
Upcoming mobile game developer.
The Client
Jam City, Inc. is an American video game developer based in Culver City, California. The company was founded in 2010 by Chris DeWolfe
The Challenge
As with all social media apps, some users enjoyed posting negative comments, rants, and false reviews about the application, the game’s developers or anything else they wanted to rant about.
Due to the growing number of hostile users tarnishing the reputation of the company, the developers outsourced the project to Kexxel Group with the hope that we could fix the problem.
Our Solution
Kexxel Group provided social media moderation assistance to the game developer company.
Our service was designed to help reduce the exposure of users & players against negative and unwarranted comments which we successfully maintained with our dedicated award winning QA team.
Our highly trained and experienced content moderators kept track of contents posted on the client’s social media page, monitoring user behavioural patterns, and curbing scammer activities, we were able to foster a harmonious environment where the avid supporters could resonate better with each other.
Result
Our clients were ecstatic with the results as they became more popular amongst the gaming community who felt ‘safe’. This domino effect resulted in our clients’ doubling of their number of players on a monthly basis.
Case Study 2
Reputable Social Media Platform looking to increase web chat sales.
The Client
Betterment, a USA based leading online investment advisor, uses targeted proactive chat invitations to engage with top-tier clients when they sign up for a new account. Dealing with people’s money demands the utmost credibility and trust.
The Challenge
The Company sought Kexxel Group’s help to create a Customer Sevice team that would not only offer Customer support but also upsell to existing customers.
Our Solution
Kexxel used modern CRM tracking tools to help customers make faster purchase decisions.
With our extensive inhouse sales training , we were able to command a task force that could handle up to 10 customer at any one time.
By effectively managing the live chat stream, we improved Sales Rvenue by more than 40% annually. Some of the strategies we used included :
- Monitoring customers intended purchase and search history.
- Offering quick resolutions and responding to customer queries real time when they ran into a decision hiccup.
- Using modern features to analyse live chat operator activities thus enabling us to build a strong solution-driven customer support system.
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Maximise Your Business’ Potential with Kexxel BPO’s Proven Experience and Dependability
