BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business tasks or processes to a third-party service provider. These tasks can include customer support, technical support, social media & live chat, inbound & outbound telesales, and more. BPO allows companies to focus on their core competencies while delegating non-core functions to specialised providers. It can lead to cost savings, increased efficiency, improved customer relations, and access to specialised skills or technology.